More Sales, Less Stress.
Your Dedicated E-commerce Assistant is Here.

This is something we're incredibly proud of and a key reason for our high-quality service. All of our e-commerce assistants are based exclusively in Canada and the United States. We made this choice deliberately. It ensures flawless, native-level communication with your customers and a deep, intuitive understanding of the North American market. By avoiding the common pitfalls of overseas outsourcing, we prevent communication errors and guarantee a premium, reliable service that aligns with your business hours and customer expectations.

Your security is our absolute top priority. We use industry-best practices to protect your information. All password sharing is done through a secure, encrypted password manager (like 1Password or LastPass). We never share sensitive information over email. Furthermore, we are happy to sign a Non-Disclosure Agreement (NDA) for your complete peace of mind before we begin any work.

We've made our onboarding process incredibly simple and efficient. It's just three steps: 1) Discovery & Strategy Call, where we learn about your business and define your goals. 2) Secure Access & Setup, where we use a password manager to get the access we need and set up our communication channels (like Slack or email). 3) Go-Live, where your assistant begins integrating into your daily operations and tackling your to-do list. The whole process is quick and painless!

Absolutely! We built our service with the natural ebb and flow of e-commerce in mind. We are completely flexible. Whether you need to ramp up significantly for the Black Friday rush, add extra support during a new product launch, or scale back during your slower months, we make it simple. Just have a conversation with us. You can purchase any number of hours you need, and we can adjust your plan from month to month without any hassle or penalties.

That's a great question, and the answer comes down to simplicity and efficiency. Hiring a full-time employee is a huge commitment that involves much more than just a salary. You have to deal with a lengthy recruitment process, payroll taxes, benefits administration (like health insurance and vacation pay), HR compliance, and the overhead of training and equipment. With us, you completely bypass all of that complexity. There are no recruitment headaches or HR burdens. You get one simple monthly invoice, instant access to a trained e-commerce expert, and you only pay for the productive hours you actually need.

Your success is our success. We track our impact through clear, tangible results. At the start, we'll work with you to define what success looks like for your business. We then provide a simple weekly or monthly report that can track key metrics related to our work—such as customer support response times, number of tickets resolved, number of products launched, or notes on customer feedback trends we're noticing. We want you to see a clear and positive impact on your operations and your bottom line.

Please ask! The services we list are our most requested tasks, but our skill sets are broad. We love a new challenge and are always happy to discuss your specific needs. If the task is something that falls outside our core expertise, we’ll be honest and transparent about it and may even be able to recommend another solution for you.