Turintel
Your Virtual Customer Service Assistant
Stop losing customers to slow response times and unresolved issues. Our dedicated, North American-based customer support assistants provide the professional, empathetic, and timely service that builds trust and keeps your customers coming back.
The Support You Need, The Quality You Deserve
We match our services to your unique needs, schedule, and expectations. This isn't just about answering tickets; it's about building a reputation for excellence that drives growth.
Increase Customer Retention
Fast, friendly, and effective support makes customers feel valued, dramatically increasing the chances they'll buy from you again.
Protect Your Brand Reputation
We turn frustrated customers into happy ones, preventing negative reviews and building positive word-of-mouth.
Free Up Your Time
Stop spending your day in the support inbox. Delegate customer service to us and focus on the strategic work that grows your business.
Flexible & Scalable
Easily scale your support hours up or down for seasonal peaks or slow periods. Hire for any number of hours you need without long-term commitments.
Your Complete Customer Support Solution
We integrate with your tools and processes to provide seamless, expert support across every channel.
Frontline Support
- ✓Email & Helpdesk Management
- ✓Live Chat Support
- ✓Social Media Engagement
Order & Account Management
- ✓Order Inquiries (WISMO)
- ✓Returns & Exchanges (RMA)
- ✓Account & Subscription Support
Proactive Engagement
- ✓Review Management
- ✓Feedback Collection
- ✓Community Management
Data & Administrative Support
- ✓Customer Database (CRM) Management
- ✓Support Ticket Tagging & Analysis
- ✓Billing & Invoice Inquiries
Simple, Flexible Pricing
No hidden fees. Cancel anytime, no cancellation fees.
Standard Plan
Assistant based in Canada or USA
(approx. $19 USD / hour)
- Complete flexibility to use hours as needed.
- Perfect for specific tasks or occasional support.
- No monthly commitment, just support when you need it.
Project Plan
Assistant based in Canada or USA
Fixed fee per project
- Predictable budget with a defined scope.
- Ideal for one-time needs like event planning.
- Clear timeline and deliverables agreed upon upfront.
Your Questions, Answered
We believe in keeping things simple and clear.
Quality and clarity. Our assistants in Canada and the USA provide native-level English support, operate in your time zone, and understand the nuances of the local market. This eliminates communication barriers and ensures a higher quality of service that protects your brand's reputation.
Your security and confidentiality are our top priorities. We use industry-best practices, including secure password managers for sharing credentials, and never transmit sensitive information over email. All our assistants operate under strict Non-Disclosure Agreements (NDAs), which we are happy to sign, ensuring your business data is always protected.
We are proficient with all major helpdesk and e-commerce platforms, including Zendesk, Gorgias, Intercom, Shopify, and WooCommerce. We are fast learners and can quickly adapt to your existing software and workflows to ensure a seamless integration with your team.
Absolutely. Our service is designed to be flexible. You can easily scale your support hours up during peak periods like holidays or new product launches, and scale back down during quieter times. You only pay for the coverage you need, without the commitment of a full-time hire.
Our onboarding process is thorough. We work closely with you to create a comprehensive knowledge base, studying your products, brand voice, and support policies. Your dedicated assistant becomes a true extension of your team, equipped with the information they need to provide accurate and on-brand support.
Ready to Build a Happier Customer Base?
Let's discuss how a dedicated customer support assistant can free up your time and improve your brand's reputation. Book a free, no-obligation call today.